Privacy Policy

1. Introduction

At The Fifth Quarter Trading ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, request a quotation, or communicate with us about our products and services.

We operate in Dubai, United Arab Emirates (UAE), and handle personal information in accordance with applicable UAE data protection laws.

2. Information We Collect

We may collect the following types of information:

Personal and contact information: Your name, company name, email address, telephone number, and other contact details you provide.
Business and enquiry information: Details about your business, products or services you are interested in, quotation requests, specifications, and other information you include in your enquiry.
Communication records: Messages, correspondence, and information exchanged when you contact us.
Technical information: Information such as your IP address, browser type, device information, and website usage data, which may be collected automatically through cookies or similar technologies.

We only seek to collect information that is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and quotation requests.
Provide information about our products and services.
Understand your business requirements and prepare suitable supply solutions.
Communicate with you regarding orders, products, and business arrangements.
Improve our website, services, and customer experience.
Maintain business records and meet applicable legal obligations.
Protect our website and prevent misuse or unauthorized activity.

We will not use your personal information for unrelated purposes without an appropriate legal basis.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the browsing experience. These technologies may collect technical information such as browser type, device information, pages visited, and website usage patterns. You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functions.

Where required, we will request your consent before using non-essential cookies.

5. Sharing Your Information

We do not share personal information unnecessarily. However, we may share relevant information with:

Service providers: Companies that assist us with website operation, communications, administration, or business activities.
Business partners and suppliers: Where sharing information is necessary to respond to an enquiry, arrange a supply, or fulfil a customer request.
Professional advisers: Such as legal or accounting advisers, where necessary.
Government and regulatory authorities: Where disclosure is required by applicable law or a lawful request.

6. International Data Transfers

Some of our website and service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take steps to ensure that the transfer is handled in accordance with applicable UAE data protection requirements and appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain relevant business records, resolve enquiries, and meet applicable legal or regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete or anonymize it, where appropriate.

8. Your Privacy Rights

Subject to applicable UAE data protection laws and any relevant exceptions, you may have the right to:

Request access to your personal information.
Request a copy of certain personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Request restriction or suspension of certain processing activities.
Object to certain uses of your personal information, including direct marketing.
Withdraw consent where processing is based on your consent.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage visitors to review the privacy policies of any third-party websites they access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about how your personal information is handled, you can contact us:

The Fifth Quarter Trading
+971 4 883 7835